Thank you for visiting and shopping at Blissy Blue The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e- mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2-4 business days if in stock or made to order.
Our made to order can take up to 10 - 12 weeks as all of our mobiles are crafted by hand. We will contact you if, for some reason, there are any delays depending on how many order we have.
3. Shipment Locations
3.1. Domestic and International Blissy Blue ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfil your order.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately at
contact@blissyblue.com.au
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Blissy Blue politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at contact@blissyblue.com.au to report missing or lost packages.
9. Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page or contact us at contact@blissyblue.com.au
